Getting started
Jepify is in early access. If you are not yet part of a family test, the early-access page explains how to join. If you are, your invitation email has the set-up steps.
Support
Jepify support
Before launch, support is a person. Write to support@dynamikus.com and we reply within two business days. For privacy, data and deletion requests, write to privacy@dynamikus.com.
What we can help with
Your family's data
Write to privacy@dynamikus.com to see, correct or delete what Jepify holds about your family, including removing a child profile. We confirm in writing what was removed.
Something is not working
Tell us the device, the app version if you can find it, and what you expected to happen. Please do not include a child's full name or photos in an email.
Support questions
How quickly do you reply?
Within two business days. Early-access families usually hear back the same day.
Can my child contact support?
Support is for parents and guardians. If a child has a problem with Jepify, the parent writes to us on their behalf.
Is there feedback inside the app?
Lightweight in-app feedback is on the roadmap. Until it ships, email is the way to reach us.
How do I delete our account?
Write to privacy@dynamikus.com from the parent's email address. We remove the family account and child profiles and confirm when it is done. A self-service deletion page will be added before public launch.
Still stuck?
One email is enough. We would rather hear about a problem early.